The current Terms and Conditions is an agreement between Queen of Clean and the Client. Arranging a service order through any of the following — forms available on the website, through Facebook, e-mail or through the telephone —shall constitute an acceptance of the contract.
Please take note that the agreed-upon time of appointment is a mere estimate and we either could end up getting to your property 30 minutes in advance or 30 late. If it will exceed 30 minutes, we will make sure to notify you of this development.
Please be aware that Queen of Clean only provides upholstery and carpet cleaning. Our services do not include the removal of any furnishings (we can handle the lightweight ones) and other personal items. That said, we highly recommend the removal of all valuables and any fragile or breakable items prior to our arrival. Specific items are exempted from liability such as cash, jewellery, artwork, antique items and other objects that hold sentimental value.
Queen of Clean will make sure to get in touch with a client three times to properly confirm a booking. Should we not get a reply from the client, we will consider the booking cancelled.
All rates and prices given by Queen of Clean are completely based on average sizes. However, this can still be changed if the correct size was not properly indicated to us. The client can refuse to pay the modified price and can resign at any given time before the job is initiated.
Queen of Clean does not impose any cancellation fees. However, we strongly recommend that it be done at least 24 hours before the time of appointment.
Queen of Clean will not confirm any service bookings until all the necessary details are provided. This includes the client’s full name, address details and contact number.
The client will be responsible for providing Queen of Clean with access to the property, running water as well as electricity. Any parking fees will also be shouldered by the client.
If a third party that has been mandated by the client to be around to inspect the results of the cleaning is not present, then the client cannot make any claims to any and all cleaning issues.
Queen of Clean uses cleaning equipment and solutions that are intended for carpet and upholstery products.
Queen of Clean accepts payment for its services in cash or through bank transfer. We also accept cheque payments upon the job’s completion or within three days upon the receipt of the invoice. Otherwise, we will be forced to look into taking legal action. Queen of Clean and the client must agree upon the payment options in advance.
If a job is not paid, Queen of Clean will be implementing late payment charges.
There are instances when Queen of Clean will need to have a deposit made before services can be rendered. In cases like this, the deposit has to be paid at least 24 hours before the date of the job. Otherwise, we might have to cancel the booking.
Queen of Clean insures all of the work it takes on and insurance will cover any damages that are caused by our employees. However, we will not be held responsible for any existing damages on the property.
Queen of Clean agrees to rectify any issues that are reported within 24 hours of the completion of the work. Any issues that are reported after 24 hours shall not be considered.
If the client declines any services Queen of Clean will carry out to rectify any problems, then we will not accept any responsibility towards any future problems that can come up. We also reserve the right to cancel any refunds.
Should you wish to use any of Queen of Clean’s services, you thereby accept the Terms & Conditions mentioned above.